Charge 2 display not working

[Khanirsa]

There is no display at my fitbit charge 2 and i have un sync my fitbit from iphone and now i cant synchronised it cause i cant have that 4 digit number needed to add fitbit to app. Please someone guide me what can i do now??

Moderator edit: updated subject for clarity

[AlvaroFitbit · Accepted solution]

@Khanirsa, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Charge 2 display not working or syncing. Please restart it by following these instructions. Once the display lights up try setting it up.

Let me know how it goes.

[Khanirsa]

My Fitbit is still not working even i have followed your commands. The problem is there is no display and no fitbit sign shows on my Fitbit when restarting it. When there is no display how can i synchronised it again.
Please help me out or otherwise I think its just a trash.

Sent from my iPhone

[Shobana]

I have exactly the same problem. The LCD display suddenly stopped working. Any number of time I try resetting it does not work. The device is syncing with the phone and the green lights are blinking. Is this to be considered trash? That would speak very poorly of a premium product if it does not last even 2 years

[vincent2017]

I got the same problem, can anyone help on what to do about it? 

[AlvaroFitbit]

@Shobana @vincent2017 Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your unresponsive Charge 2. @Shobana thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you. You will get an email from them. 

@vincent2017 since you don't mention any troubleshoots done I suggest you restart your tracker by checking the instructions here.

Keep me posted.

[Jayseaess]

My wife’s Charge 2 screen has also stopped working, yesterday it started by showing various moving lines before going blank.

Tried restarting but still no screen, Green lights and it’s still recording on the app

[Jacksowb]

My Fitbit Charge 2 also stopped displaying on March 2, 2020. It seems a few other people have also hd the same problem on the same day.

The fitbit syncs fairly regularly, it seems to collect all the data and charges correctly, just no display. The green lights on the bottom are flashing quickly and at the same time.

I have tried to restart it several times based upon YouTube clips I have seen. 

There was an update on my phone this morning and it said it was successful over my wireless network.

Is there a known problem causing the display to stop displaying?

Or is this a dead fitbit now?

I like the data it collects, but I also need the watch.

Please advise.

Thank you.

Bill Jackson

[vincent2017]

No, I followed the instructions as given. But it did not work. 😞

[TAPREM]

Hi Alvaro

I tried the same steps few times but still it’s not working 

any other options please

thanks

prem