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Charge 2 display not working

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‎03-23-2020 06:32 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-23-2020 06:32 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Charge 2 approximately 3 years old. No display, no lights on the back. However, the device shows up as a connected Bluetooth device on Windows 10 & iPhone. I've tried to reset, let the device sit for days in the hope of draining the battery. Any additional troubleshooting ideas? Thanks

 

 

Moderator edit: updated subject for clarity

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‎04-06-2020 12:29

‎04-06-2020 12:29

Welcome to the Community @sondek1957 !

 

Sorry for the delay on replying, let me help you with the display not working on your Charge 2. Also, thanks for trying to troubleshoot this prior contacting. 

 

Since you've already exhausted the suggested troubleshoot, I've gone ahead and created a case on your behalf. Our support team will be further assisting you through email. 

 

Let me know if you have any additional questions.  

Alvaro | Community Moderator

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