Charge 2 doesn’t count steps

[WendyH64]

Steps are not counting while walking. I’ve tried adjusting the band, shaking arm & everything else. I can walking quickly to get steps in & the count doesn’t change…nor dies it catch up in a few minutes. I have to be constantly walking to get an accurate count. 

[AlvaroFitbit]

@WendyH64 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not counting steps. Try restarting your tracker by following these instructions. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. If you're pushing a stroller or shopping cart, try putting your wrist-based device in your pocket or use GPS if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test:

1. Put your device on your wrist or put your clip-on device on your hip or torso.
2. Walk 100 steps, making sure to count a step each time one of your feet hits the ground.
3. Pause, then check your device to see your step count.
If your device counted more or less than 100 steps, restart the device and try the step test again. For details, see here.

Let me know how it goes.