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Charge 2 frozen after update

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‎03-12-2020 11:42 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-12-2020 11:42 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I updated my Charge 2 after fitbit told me it needed updating. My phone said that the update was complete. But the Charge 2 continued to show a checkmark and was frozen in that state for over an hour. I plugged it into a charger, and the Charge 2 screen changed to the battery icon. But still, totally frozen. The battery is full, but when I put the Charge 2 on my wrist and walk around, nothing changes: I still see only the battery full icon. I've tried pressing and holding the button on the side, I've tried tapping the screen - nothing happens. FROZEN.

 

Please help! This update caused my Charge 2 to be completely unfunctional.

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‎03-15-2020 10:25

‎03-15-2020 10:25

@greeneggsandham Welcome! It's good that the community is growing! Sorry for the delay in my reply.

 

Let me help you with your unresponsive Charge 2 after the update and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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