Charge 2 has not synced lately

[NZKAZZA52]

Hi all. It's now Wednesday and I haven't been able to sync my charge 2 since 6.30 Sunday night...I have tried re set, uninstalling the app, plugging the charge straight to my lap top...is anyone else having a issue or have any more ideas. Thanks

Moderator edit: Subject for clarity 

[HeydyF]

Hey guys! It is great to see you all participating in the Community! 

I appreciate the time you have taken to try some troubleshooting to make your Charge 2 sync. If you still having inconveniences, please follow these tips: 

- Make sure that your phone or tablet, is a compatible device

- Make sure that you have the latest operation system installed on your phone 

- Make sure that you have the latest version of the Fitbit app installed

- Follow the troubleshooting in this help article: Why won't my Fitbit device sync? 

- Just in case, make sure that your Charge 2 isn't paired with another phone or tablet, and if so, please unpair it 

Let me know how it goes!  

[Ghreybear]

Morning Heydy, I finally went to the service desk.  Being my Charge 2 is two years old, it is out of warranty.  I did get great help from the service desk but what it comes down too, my Charge 2 just stopped transmitting.  It still works but will never sync again.  I did get a 25% coupon to buy a new one, just not the new Charge 3, but I'm waffling on that.  All options are on the table, either a different Fitbit or another brand of tracker.  When it comes to spending over $100 for an item, I expect good things.  Being the only way to use the coupon is to spend over $200, plus the additional cost for a band that I want, I will be assessing whether I stay with Fitbit.

[SoCalLongboard]

I also have a Charge 2 that has ceased to sync. I've only had it since early August so it surely shouldn't be DOA already.

I've done ALL of the troubleshooting steps numerous times as detailed here:

https://community.fitbit.com/t5/iOS-App/Hourly-activity-not-updating-correctly-in-app/m-p/3101149

If there is clearly a known product defect and FitBit is continuing to encourage me to waste time troubleshooting what they know to be ineffective, I'm jumping to Garmin.

[kstampor]

I didn't realize my Fitbit Charge 2 wasn't syncing with my phone until I got my weekly statistics via email and saw that my step count was really low. So, I opened the app and it says it hasn't synced since last Wednesday. I also realized I haven't been getting notifications on my Charge 2, either. I have tried everything I can think of to get the device to sync to no avail. I have: restarted the Fitbit 5 times, restarted the phone twice, turned Bluetooth off and back on, force-quit the app and reopened it to force a sync. Tried to manually initiate a sync, too. I'm seeing an awful lot of recent posts about sync and notification problems, so I'm wondering if something happened on Fitbit's end. Any insight? I am worried that I'm going to lose data if I can't get it to sync soon!

[kstampor]

I'm having the same issue. Cannot sync since LAST Wednesday (11-28) and I've tried all of the troubleshooting directives in the help files. Nothing works. I'm going to start losing data if I can't sync soon and I'm really frustrated!

[thegilker]

My Charge 2 hasn't sync'ed since November 26th!  I am NOT a computer geek!  I don't want to become one.  I expected fitbit to be "user friendly".  WOW, Was I ever wrong!  I am glad to see I am not the only one.  I hate this thing.  Where can I get my money back?

[kstampor]

I have posted on Facebook and tagged Fitbit in my post. I also just posted a review of the app in the Google Play store. LOTS of reviews there saying the same exact thing - most recent update to the app seems to have broken the sync function. Seems suspect to me that the app had an update in mid-November and now, suddenly, none of us can get the sync function to work. I AM a computer geek and I STILL can't get it to work! I'm beyond annoyed. And the only response we seem to get here is the same canned response to try restarting the Fitbit, restarting your phone, check the "compatible device" list, uninstall the app, reinstall the app, un-pair the device, re-pair the device, etc. etc. NONE OF IT WORKS. For the amount of money you pay for these things, they ought not have these issues. Fitbit needs to find the problem in the app update and FIX IT pronto!

[SoCalLongboard]

Right on, @kstampor!

I've worked in tech since '91 myself and I'm quite shocked at the lack of resolution on this. When I bought the Charge 2, I wasn't buying just a device, I was buying a SOLUTION: a device, a mobile app, and a web dashboard. If I no longer have the intraday perspective that the mobile app is supposed to provide and I no longer have the trending perspective that the web dashboard is supposed to provide, I am not getting the solution I paid for.

[SleepDeprived60]

Worse than having an issue is having a lot of people suddenly have an issue and tech support asking lame questions. They all worked FINE until the update, then many of us having issues on devices that worked fine before. Stop the worthless time-wasting tips and just admit your update is bad and fix it.

[JEEPGURRRRRL]

Having the same issue. I have only ever used my iPad and Tuesday I bought my first iPhone. Since I brought my iPhone home my charge 2 is not recognized on my iPad to sync anymore but it is recognized on my phone. Can’t I use both devices ?

[LJB68]

Same here never had a problem. Same phone all has worked perfectly till now. No sync since yesterday. Tried everything nothing has fixed the problem.

[LJB68]

Same here never had a problem. Same phone all has worked perfectly till now. No sync since yesterday. Tried everything nothing has fixed the problem.

[snr2499]

Mine is syncing but it’s notifiying me of texts and phone calls. I have done everything. It will not stay connected to Bluetooth. 

[Denise_]

Mine only stoped syncing when i installed the new udate. I have tryed everything.

[DreamerBeFit]

Same thing is happening to me. My phone won't even recognize it anymore. I uninstalled and tried to connect it again through bluetooth; nothing. I reinstalled the app, updated my phone, and reset my phone. Help, please. 

[Denise_]

I personally think it's the last update Fitbit did. I hope they fix it soon.

[LJB68]

None of this works

[SoCalLongboard]

At some point later yesterday, I finally got a fairly large (but seemingly not complete) sync. I even (briefly) had normal behavior re: real-time step count and proper syncing up to the web dashboard view.

Today, the iOS app doesn't know that today is today, still displaying yesterday's step/cals/floors/miles/minutes counts.

Pulse is displaying real-time.

Syncing is generally not working again today. All manner of kill/restart/relink/etc. isn't helping at all.

[kstampor]

I WAS able to get my Charge 2 to sync to my laptop last night using the plug in dongle. So, that software still recognized my device. My phone still does not. I am 100% sure it's the software update given the number of folks having the exact same issue and trying all diagnostics and repair techniques to no avail. And, to the person who said that Fitbit told them their device stopped transmitting and would never sync again - I believe that is incorrect information. I think your issue is the same as the one the rest of us are having. Not a transmitting issue if my laptop software and the dongle were able to recognize the device and sync. I know that the dongle hasn't worked for some folks. It DID take a long time for mine to sync and I actually had to remove the dongle and put it in a different USB port to get it "come to life". Then, I had to load the Fitbit application on the laptop to sync. But, it would be good customer service for Fitbit to admit that there's an issue with the software update and admit that it's causing problems, rather than continue to encourage people to try to same troubleshooting techniques over and over again that are NOT going to work in this case. They need to find the problem in the app, fix it, and issue an update to the software to fix whatever the problem is. Then, I suspect, the majority of folks will be back up and running. But, here we sit...waiting for Fitbit to even acknowledge that it's a real problem OR that they care about all of the frustrated customers on these forums. Very, very disappointing.

[niilz]

Hi, same problem. My charge 2 is also not syncing to the android app on my blackberry phone. This problem started to occur around 27 Nov. On the 29th I deleted the app from my phone and reinstalled the app. After that the charge 2 did one last final sync. I have tried the same trick again just a minute ago (Deinstall app, reinstall app). But this time the android app on my phone does not even find the device anymore. It would already be nice to know if this might be caused by a recent update. Just so I know trying out "trouble shooting hints" is not really gonna help. Thanks in advance.