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Charge 2 hasn’t synced

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‎03-28-2020 16:09 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎03-28-2020 16:09 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

My Fitbit has registered that I was active every day last week but the step count

is missing for 5 out of the 7 days. Anyone know how to rectify this? Thanks in advance

 

 

Moderator edit: updated subject for clarity

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‎04-19-2020 08:00

‎04-19-2020 08:00

@RubiTuesday I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing. Have you recently logged any activities? This would explain the active days shown on your account. For syncing which phone are you using? Is it compatible? You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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