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Charge 2 heart rate fixed

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‎03-23-2019 11:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-23-2019 11:17 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I have read all of the posts re heart rate not displaying properly. I have tried all of the suggestions but nothing would get my heart rate display working again. Display would show two lines and the green light were very dim. The real solution was to leave the unit alone and not charge it at all. I waited until absolutely all battery power was used up. Hooked it to the charger and immediately held down the button until it did a reset. Finished charging and now the heart rate is working as designed. I’m surprised there is no way to do a complete shut down and reboot on these watches. Total time to drain the battery was 8 days. 

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‎03-24-2019 10:26

‎03-24-2019 10:26

@UGHDET Welcome! Thanks for being part of our Community! 

 

Sorry to hear that your Charge 2 wasn't reading your heart rate. Happy to hear that you were able to fix the issue and thank you for sharing what you did as it may help other members in the same situation.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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