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Charge 2 heart rate graph no longer showing in exercise detail

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‎08-17-2019 02:50 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-17-2019 02:50 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

For about a week now, my iOS Fitbit app and the Fitbit website have stopped displaying both the heart rate zone graph and the heat rate graph on the exercise detail screen.

 

Any suggestions on how to restore these graphs would be greatly appreciated. Thanks. 

 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎08-18-2019 12:20

‎08-18-2019 12:20

@CMD123, welcome! It's good that the community is growing! 

 

Let me help you with your missing heart rate data. This issue is being investigated by the team so hopefully they will be able to find the source of the issue and fix it. I appreciate your patience in this matter.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-04-2019 20:12

In response to AlvaroFitbit

‎09-04-2019 20:12

Hi, has this issue been resolved? I have had the issue for several weeks already. The HR monitor works as it shows on the watch but just no graph after an exercise session. 

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‎07-25-2020 05:33

In response to AlvaroFitbit

‎07-25-2020 05:33

Is there any update on this? It is frustrating because the heart rate data is there, just missing from the exercise detail in both the app and the portal

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‎07-25-2020 16:47

In response to Marc84

‎07-25-2020 16:47

No one has replied to this at all after so long... it feels like this forum is dead...

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‎08-05-2020 10:36

In response to ET1006

‎08-05-2020 10:36

My Charge 2 is on it's last legs. I think I'll start looking at alternatives

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‎08-05-2020 15:24

In response to Marc84

‎08-05-2020 15:24

I've been having this same issue for a couple of months now. I see no other purpose of the tracker than keep tabs on the heart rate. My phone fitness app tracks the excersise route without any other device. 

I may also think that they disabled the heartrate so people have to buy a new tracker. 

As soon as mine fails, I'm getting something different and using my phone's default fitness tracker.

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