02-03-2018
10:17
- last edited on
09-08-2020
18:54
by
MatthewFitbit
02-03-2018
10:17
- last edited on
09-08-2020
18:54
by
MatthewFitbit
I was woken this morning to my fitbit vibrating constantly as it was entering and exiting the timer mode, then found that it would randomaly shuffle through menus as if the button was being pressed and sometimes held. I started to google on my phone what was happening and shortly after I started searching it stopped. so I layed back down and within five minutes it started again. I looked up restarting my fitbit and preformed that. it contunued to act as though it was being pressed. I tried restarting it a couple more times and it seems to have stopped for now. but I was wondering what could have caused this.
Moderator edit: updated subject for clarity
08-16-2020 10:14
08-16-2020 10:14
Rice will NOT fix it.....nothing will.... Unless it is under warranty, it is now worthless.
08-16-2020 11:34
08-16-2020 11:34
Mine is doing the same - has anyone had success figuring out how to fix it or can direct me on how to get to customer support? All I could find was a link to their twitter?! I don’t have a Twitter, I just wanted to email them but don’t see that option.
08-16-2020 11:52
08-16-2020 11:52
You can try https://contact.fitbit.com
If you are out of warranty...there is nothing they will do except maybe give you a discount to buy a new one.