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Charge 2 isn't syncing

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‎07-01-2020 14:15 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎07-01-2020 14:15 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Steps are way different between the app and the watch, why?

 

 

Moderator Edit: Formatting

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‎07-01-2020 20:31 - last edited on ‎07-02-2020 04:22 by Fitbit Moderator

‎07-01-2020 20:31 - last edited on ‎07-02-2020 04:22 by Fitbit Moderator

Because the tracker may not be syncing, what type of phone is giving you problems.

And please do not yell at us?

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‎07-02-2020 04:26 - last edited on ‎05-24-2025 09:56 by Fitbit Moderator

In response to Rich_Laue

‎07-02-2020 04:26 - last edited on ‎05-24-2025 09:56 by Fitbit Moderator

@kiwi1974 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not syncing. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Regarding the yelling that @Rich_Laue commented, this is because you were using all capital letters on your post. On the internet this is interpreted as someone yelling. Please use lower caps to write your answer as this is considered normal volume conversation.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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