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Charge 2 led completely died

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‎01-03-2021 07:47 - last edited on ‎01-04-2021 03:08 by Fitbit Moderator

‎01-03-2021 07:47 - last edited on ‎01-04-2021 03:08 by Fitbit Moderator

Out of the blue (no fall, no mishandling) the led display went blank when the battery depleted.  Now I can't see anything. It is syncing though and there are lights where the dongle attaches. Hard reset didn't work. It vibrates, but doesn't light up. What can be done next?

 

 

Moderator Edit: Clarified subject

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‎01-04-2021 03:12 - last edited on ‎11-05-2025 06:33 by Fitbit Moderator

‎01-04-2021 03:12 - last edited on ‎11-05-2025 06:33 by Fitbit Moderator

@OurDee I hope you're doing well!

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-05-2021 20:04

In response to AlvaroFitbit

‎01-05-2021 20:04

Hello,No one has contacted me yet. I called today and the gentleman said he made a ticket and that I would get an email soon. But, so far no email either.Hope to hear from you soon!
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‎01-07-2021 08:02 - last edited on ‎11-05-2025 06:31 by Fitbit Moderator

In response to OurDee

‎01-07-2021 08:02 - last edited on ‎11-05-2025 06:31 by Fitbit Moderator

@OurDee thank you for your reply.

I was informed that Support has already contacted you. If you have any questions you can reach out to them via the same email o let us know here in the Community.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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