Firstly I don’t know why this is marked as “answered”... your “answer” is:
I don’t have an update at this time.
I’m not quite sure who in your marketing department thinks it’s okay to respond to customer enquiries like that after people have been waiting MONTHS for you to sort these problems out.
I work in marketing and customer service and what you have done here is absolutely had every single one of our pants down and now your laughing and “respect your decisions” to shop elsewhere AFTER we have bought a product from you that is not fit for purpose.
What really should be happening here is a product recall, as the product does not work, and has not worked for a very long time.
Absolute fraudsters, and you should be ashamed that you are letting yourselves get such a bad reputation.
To be honest with you, I’m surprised that you’ve not been called out by the Advertising Standards Agency for FALSE ADVERTISING of the capabilities of this product...
