Charge 2 not charging or turning on

[hair4yu]

My charge ran out and I put it back in the charger after a day without charge and now wont recharge or turn on

Moderator edit: updated subject for clarity

[Rich_Laue]

@hair4yu how long has it been on the charger? And or you using your phones charger or a wall wort? 

I've seen it take 3-6 hours before any life is seen. 

[AlvaroFitbit · Accepted solution]

@hair4yu Welcome to the Fitbit Community! I hope you're doing well! Like @Rich_Laue I also want to know what are you using to charge your tracker? How are you charging it? Check these suggestions to see if they help charge your tracker.

Let me know how it goes!

[hair4yu]

I had in the charger incorrectly. 

[Tony915-]

It’s been out of charge for a couple of days and I charged it over night and nothing on the screen turns on. Not even the life battery that shows it is charging.  

[AlvaroFitbit]

@Tony915- It's great to see that you've visited the Fitbit Community! Did you try the suggestions mentioned in my post? These are for cleaning, charging and restarting your tracker. Please try them and see if they work for you.

Keep me posted!

[geo2]

Check the prongs on the charger.

I read and followed all the suggestions. Nothing worked, but on the last time I tried cleaning with a swab, I looked carefully at the 2 prong contacts on the charger. I realized that one was raised up a bit above the edge of the plastic on the charger but the other was not. It was flat and no way it was making contact.

Those prongs have a bit of a spring action it seems and 1 would not pop up. I had no luck prying it, so my husband "tapped" it on the counter and it popped up and works fine. 

May have had dirt there or just got stuck. I did buy and extra charger just in case it won't come out in the future.

Just another option.