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Charge 2 not charging or turning on

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‎03-07-2018 13:53 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎03-07-2018 13:53 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

Received my Charge 2 today and I am having problems with setting it up. I have connected it to the charger but it does not recognise that it is being charged. Nothing coming up in the screen when pressing the button. Anyone have any ideas?

 

 

Moderator edit: Updated subject for clarity

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7 REPLIES 7

‎03-07-2018 16:52 - last edited on ‎03-08-2018 09:19 by Fitbit Moderator

‎03-07-2018 16:52 - last edited on ‎03-08-2018 09:19 by Fitbit Moderator

I had the same issue.

Leave it on the charger for a few hours - mine was charging even tho it didn't indicate that.

Then I found when I went into setup it required a firmware update. After that it would show if charging. hth.

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‎03-08-2018 00:45 - last edited on ‎03-08-2018 09:19 by Fitbit Moderator

In response to CardiganWearer

‎03-08-2018 00:45 - last edited on ‎03-08-2018 09:19 by Fitbit Moderator

Thanks I've tried this and there is still no recognition. Emailed fitbit to see if there is anything else I can do.

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‎03-08-2018 09:17 - edited ‎03-08-2018 09:19

In response to Lisaj30

‎03-08-2018 09:17 - edited ‎03-08-2018 09:19

@Lisaj30 @CardiganWearer Welcome to the Fitbit Community! It's great to have you here! @Lisaj30 you can try cleaning your tracker's contacts with a toothpick or toothbrush then use cotton with rubbing alcohol. After this try restarting your tracker as it could be the display not turning on. To restart your Charge 2 please do the following:

 

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

 

@CardiganWearer thank you for your suggestions in this thread.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-08-2018 12:12

In response to AlvaroFitbit

‎03-08-2018 12:12

I have a similar problem. Tried everything but tracker does not charge. All efforts in vain. Stuck.

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0 Votes

‎03-08-2018 12:21

In response to msshuk

‎03-08-2018 12:21

Ive emailed fitbit to see if there is anything else I can do, once I've heard back will update.

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‎03-09-2018 08:57

In response to Lisaj30

‎03-09-2018 08:57

Heard back and been told to send it back and they will send a replacement, no other work around im afraid if there's no recognition at all! 

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‎12-31-2019 09:51

In response to AlvaroFitbit

‎12-31-2019 09:51

How do you press the button while it is in the charger?

 

I have the same problem, tried plugging the charger into 3 different USB charging reports, tried cleaning the contacts, no sign of the device charging at all. Its been on charge now for well over an hour.

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