help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2019 15:25 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-05-2019 15:25 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I’ve just had my charge 2 for 4 weeks (birthday gift). The tracker won’t charge so I’m unable to use tracker. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎01-06-2019 09:39

‎01-06-2019 09:39

@Florence-45 Welcome! It's nice to have you on board! Sorry to hear that your Charge 2 isn't charging. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes