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Charge 2 not charging

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‎09-16-2019 04:49 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-16-2019 04:49 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My fitbit charge 2 isn't even a year old. 

Charged it up yesterday and wore it to bed fine.

Woke up this morning and screen is blank.

Won't charge. Doesn't even vibrate when charger is connected correctly.

I've followed all troubleshooting, cleaned it, tried charging in various ports and plugs.

Absolutely nothing. 

 

Any other advice or is it done with? 🤔

 

 

Moderator edit: updated subject for clarity

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‎09-17-2019 08:21 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

‎09-17-2019 08:21 - last edited on ‎01-31-2025 10:46 by Fitbit Moderator

@m0ther0fdrag0ns Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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