Charge 2 not charging

[Khrazie]

I am seeing a lot of posts about the issues that I am experiencing with my Fitbit  but I am not seeing any helpful responses from anyone at Fitbit. Is there any update as to why my watch is basically worthless?

Literally any information that is not restart or clean contacts would be appreciated. 

Moderator edit: updated subject for clarity

[SteveH]

Could you let us know what issues you are having?

Note that these forums are for users to help each other and they are not monitored by fitbit customer support. So, if you don't get an answer here you will need to contact customer support yourself via contact.fitbit.com 

[Khrazie]

It wouldn't charge for about a week and for the past 2 weeks, it dies 10
minutes after I take it off the charger.

[SteveH]

It sounds like you have previously seen the suggestions from fitbit in this help file: https://help.fitbit.com/articles/en_US/Help_article/1190/

Unfortunately, those suggestions, including cleaning the contacts, are for when a fitbit fails to charge. Failing to hold a charge is a different issue and, if a restart is not helping, suggests a defective battery that you're not going to be able to fix.

I would contact customer support. They can check your warranty status and advise on your options.

[AlvaroFitbit]

@Khrazie Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not charging and thank you for troubleshooting this issue. If you already tried the suggestions @SteveH mentioned then the best thing to do is letting our Support team know about this. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Docpat]

Having same problem here.  Shows it’s charged completely and within a few minutes it’s gone!

[Khrazie]

They have contacted me and suggested I do a battery test. I am hoping it'll give me some answers as to what is happening. Thank you for the help, the whole situation has been a bit frustrating,

[Khrazie]

That is how mine started and I thought I wasn't paying attention to what I was doing. It got so bad that I put it down for about 2 weeks. I just started using it again and its better but its not where it used to be... it makes it through my shift, which isnt saying much.

[Docpat]

So what do I do to solve this problem?

Sent from my iPad

[SteveH]

I stick with my previous post in this thread - contact customer support