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Charge 2 not correctly syncing with iPhone

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‎02-28-2020 15:00 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-28-2020 15:00 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My charge 2 has not been staying synced to my iPhone for about 2 months. I have to constantly restart it fir it to update the app with my information. Is it dying? I keep it charged... I am not able to use it as I used to. Hoping I don’t have to replace it! Any pointers?

 

 

Moderator edit: updated subject for clarity

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‎03-01-2020 09:11 - last edited on ‎01-22-2025 06:19 by Fitbit Moderator

‎03-01-2020 09:11 - last edited on ‎01-22-2025 06:19 by Fitbit Moderator

@mammaknits Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with your Charge 2 not properly syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-01-2020 09:59

In response to AlvaroFitbit

‎03-01-2020 09:59

I’ve done that multiple times. I seem to have to restart both my phone and my Fitbit multiple times a week..

Sent from my iPhone
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‎03-01-2020 22:12

In response to AlvaroFitbit

‎03-01-2020 22:12

Ive done that fix multiple times. I’ve deleted and reinstalled the app and device on the phone. Bluetooth is working fine. Fitbit only syncs when on the charger. I have 2 iPhone 8’s. It works fine on one and not the other. Both have the current software updates, just different cell carriers. The problem is on the AT&T phone. 

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