Charge 2 not counting steps

[1saved4Him]

My steps aren’t being counted. How do I get it to start counting?

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@1saved4Him Welcome! Thanks for being part of our Community! 

I will assist you with your Charge 2 not counting steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or doing treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.