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Charge 2 not detecting an activity

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‎02-12-2019 12:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-12-2019 12:39 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have an activity that I do every day--the 20 minute walk to and from my car.  I set my Charge 2 to track walks that are 10 minutes or greater.  A few weeks ago, I noticed that the activity wasn't always synced--it seems as if now the Charge 2 is inconsistent in noticing this activity.  I have had the device for 13 months.  I try to take care that the device is tight enough on my wrist--when the band is too loose I then change to a new one.

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‎02-13-2019 05:03

‎02-13-2019 05:03

@Rhondakap A warm welcome to our Community! Sorry to hear that your tracker isn't detecting your walks. Your tracker will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking and vice versa. This may happen when you are playing the drums, burping a baby or clapping and the opposite can happen when you push a cart. It can also happen when driving. For added sensitivity you can try wearing your tracker on your dominant hand but select that hand as non dominant on the tracker’s settings to make it more sensitive to movement.

 

Let me know how it goes!

Alvaro | Community Moderator

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