10-11-2019
13:49
- last edited on
09-08-2020
12:06
by
MatthewFitbit
10-11-2019
13:49
- last edited on
09-08-2020
12:06
by
MatthewFitbit
My charge 2 has stopped providing sleep data ...and no its not on an iPhone, I have an android phone
Moderator edit: updated subject for clarity
10-13-2019 10:20
10-13-2019 10:20
@SunsetRunner Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.
Let me help you with your sleep data. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!