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Charge 2 not syncing

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‎10-14-2019 09:24 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-14-2019 09:24 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Charge 2 indicates that its battery is low. It is full. Charge 2 hasn't recorded sleep patterns for 2 days. It won't sync with my Android phone.

 

 

Moderator edit: updated subject for clarity

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‎10-15-2019 08:25

‎10-15-2019 08:25

@Ceilcooper It's great to see that you've visited the Fitbit Community!

 

Let me help you with your missing sleep data and battery status. It sounds as if your tracker isn't syncing at all. Once it syncs these two should be updated on your account. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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