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Charge 2 not downloading data

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‎03-07-2019 10:52 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-07-2019 10:52 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Charge 2 no longer is downloading data to my iphone 5S. It has been fine until the last 3 days. I've not changed anything!

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3 REPLIES 3

‎03-07-2019 15:11

‎03-07-2019 15:11

Not syncing and tells me it can't detect my Fitbit 😡

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‎03-26-2019 07:56 - edited ‎03-26-2019 07:56

In response to pazmills

‎03-26-2019 07:56 - edited ‎03-26-2019 07:56

@tatty @pazmills It's great to see that you've visited the Fitbit Community!

 

Sorry to hear that your trackers aren't syncing and for the delay in my response. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-29-2019 05:32

In response to AlvaroFitbit

‎03-29-2019 05:32

It was deemed defective and I now have a new fitbit. thanks

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