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Charge 2 not getting notifications

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‎04-06-2019 20:30 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-06-2019 20:30 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

The charge 2 isn’t receiving my calls or texts. The notifications just stopped. I turned off & on the notifications & logged out & back in & nothing. Still no notifications  

 

 

Moderator edit: updated subject for clarity

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‎04-07-2019 00:38 - last edited on ‎04-08-2019 12:06 by Fitbit Moderator

‎04-07-2019 00:38 - last edited on ‎04-08-2019 12:06 by Fitbit Moderator

When you say you turned notifications on and off, do you mean in the app or on the Charge 2?

 

A common cause of this is where the Charge 2 is accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button on the Charge 2. Could this be the problem here?

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‎04-08-2019 12:08

In response to SteveH

‎04-08-2019 12:08

@dazshorty Welcome! It's great to see you around! 

 

I will gladly assist you with notifications on your Charge 2. Besides checking the DND mode that @SteveH  I would like to know which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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