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Charge 2 will not charge

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‎04-08-2019 04:50 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-08-2019 04:50 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

I put it on the charger but it will not go into charging mode. I have tried with the charger plugged into a wall outlet and a USB port on a PC. Is this a charger issue or tracker issue? Thanks for the help.

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‎04-09-2019 06:14 - last edited on ‎06-28-2025 06:19 by Fitbit Moderator

‎04-09-2019 06:14 - last edited on ‎06-28-2025 06:19 by Fitbit Moderator

@Turbo2076 Welcome! It's great to see you around! 

I will assist you with your Charge 2 that isn't charging and thank you for trying different ports. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes.

Alvaro | Community Moderator

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