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Charge 2 not getting notifications

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‎04-24-2019 09:28 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-24-2019 09:28 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My Charge 2 and my Samsung J7V worked great for a year, until recently. I stopped receiving any of my calls, texts or calendar notifications. My phone and Charge 2 synch great however device doesn't show up to pair it??? So frustrated. App is up to date. Deleted cache on App and phone. Restarted phone and Charge 2. Ughhh Please help. 

 

 

Moderator edit: updated subject for clarity

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‎04-25-2019 08:51 - last edited on ‎04-24-2025 10:21 by Fitbit Moderator

‎04-25-2019 08:51 - last edited on ‎04-24-2025 10:21 by Fitbit Moderator

@HC13 Welcome! Thanks for being part of our Community! 

I will gladly assist you with your Charge 2 notifications. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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