Charge 2 not holding charge

[Weegem]

Hi. My charge 2 Fitbit seemed to need charging as the power level was zero in the app. I charged it fully, put it back on my wrist and within 10 minutes it was dead again. When I put it back on to charge the power level is zero again. I presume the battery is dead but can’t be replaced.

[AlvaroFitbit]

@Weegem Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not holding its charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

[Weegem]

Thank you for your reply but I had already checked online and read similar comments and had already cleaned the points on the Fitbit and the charger. It seems to be a problem experienced by other Charge 2 owners and it’s disappointing that the battery hasn’t lasted very long.

[Weegem]

Following problem with my Charge 2 no longer holding any charge I posted my concern on Fitbit community. I received a standard response the following day to clean the points on device and charger and to mix and match using USB port and wall chargers. Yep advised that this had already been done but I had subsequently discovered other users reporting same problem which seems to indicate a short battery life. No further response from Fitbit ... so after 4 years I will look into other manufacturers as after sales service and reliability is crucial.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[Weegem]

I presume you work for Fitbit as customer service are not interested. 

[Seanap2]

I have the exact same problem. And my charge 2 is less than 6 months old. I have done all the same things they suggest. Cleaning, charging on my computer, 4 different wall chargers. I love my fitbit but I can't keep it charged for more than 20 to 30 minutes after it says 100%

[Weegem]

The advice to clean the points etc is just a smokescreen hiding the fact that there is a problem with the Charge 2 battery that Fitbit will not acknowledge. Appallingly bad customer service.

[Odyssey13]

@Seanap2  I noticed you started a new thread, so I won't reply to you here. When more than one person describes their problem in a single thread, often the replies get crossed. Someone will answer your post in the new thread.

@Weegemwhen anyone troubleshoots a problem, they start with the most basic of answers.Cleaning the contacts, including the battery charger contacts, is one of the first things, along with restarting the device.

[Weegem]

Answering with the most basic response first may be acceptable if it is then followed up with more consideration. Alas it isn’t and my, and many other, concerns on the failing battery on Charge 2 are met with deafening silence from Fitbit.

[Seanap2]

They responded to me saying my charge 2 which was bought in April/May  of 2019 is out of warrenty as of September of 2018 and gave me a 25% discount on a new fitbit.  This is ridiculous.  This is such a turn off for me against fitbit and their products. 

[Weegem]

Hmm at least you were offered something. I have experienced a big fat zero response. Not acceptable customer service.