help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not mapping my run

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2019 08:20 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-27-2019 08:20 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Over last few weeks my runs are no longer logging my route. It shows the total distance but no map. Please help!

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-28-2019 10:50 - last edited on ‎03-21-2025 08:50 by Fitbit Moderator

‎07-28-2019 10:50 - last edited on ‎03-21-2025 08:50 by Fitbit Moderator

@Embear, welcome! It's good that the community is growing! 

Let me help you with your GPS map. Your Charge 2 uses your phone's GPS chip to record this data. Please follow these instructions to help solve this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes