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Charge 2 not mapping route

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‎05-08-2019 07:34 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-08-2019 07:34 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

I have recently started having a problem with Connected GPS when walking.

My Charge 2 connects to my phone (Samsung S7) and records distance, pace and elevation.

However, on the map in the app it does not display a route, just a single point.

If I save the map as a tcx file and open in a text editor the figures for latitude and longitude are the same for every entry. Example can be supplied.

The GPS on my phone is working correctly - checked by another GPS app and if I start Runkeeper it records the activity and maps the route correctly.

Can anyone shed any light on this or offer a solution.

Thanks,

B

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2 REPLIES 2

‎05-09-2019 07:59

‎05-09-2019 07:59

@bp-61 Welcome! It's nice to have you on board!

 

I will assist you with your GPS data and Charge 2. Start by logging out from the app, restart your phone and log back in. After this follow these instructions to improve the GPS recording with your Fitbit app.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-14-2019 05:18

In response to AlvaroFitbit

‎05-14-2019 05:18

Hi,

Have done everything you have requested but there has been no
improvement with the GPS problem.

Todays lunchtime walk for example, when pressing to start the activity
the phone connected right away and appeared to be connected for the
whole walk, a circular route of about 1.2 miles. When syncing after the
walk my phone showed no GPS data whatsoever. This is a new problem that
only started after the last but one updates of the app.

On the plus side, your instructions to log out, restart phone and log
back in have improved the sync performance.

Regards,

Brian
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