Charge 2 not pairing

[kingailish873]

I got a replacement charge 2 and it won’t pair with my phone

[SunsetRunner]

Did you remove the old tracker from your account first?

[gab_tz]

A common issue right now: https://community.fitbit.com/t5/Charge-2/Replacement-Charge-2-won-t-pair/td-p/3099633

tl;dr: support said it's supposed to be an issue with the app but have no timeframe of when it will be resolved

[HeydyF]

Hey @kingailish873, it is great to see new faces around! Let me ask you this, what phone model are you using to pair your Charge 2? Is it a compatible device? If so, are you like, getting some sort of error on the Fitbit app when trying to set it up? 

Thanks for your help guys @gab_tz and @SunsetRunner.

Let me know. 😉 

[kingailish873]

It’s a replacement charge 2 and a compatible device but it’s not connecting 

[ddp1031]

Hi, after updates on my iphone 6s I am not able to pair my fixbit with my phone. I no longer get text or phone call notifications. Can I fix this? Also, I no longer have the walk option under my activity screen. Help

[christopr1]

Hi, 

it seems to be quite allot of Fitbit users that are having this issue with the replacement Fitbit charge 2. 

They advised me around 20th of December, that they have a known issue and they have advised the same with the others (See older posts). They don’t know when they are going to resolve the issue, they can’t advise us what the issue is either. So none of the replacment customers know what is going on or how long we have to wait. 

Im half way through my NVQ level 4 in fitness, and this couldn’t have come at a worst time for me. 

I would suggest contacting Fitbit and letting them know you have an issue so they have you logged. 

Hope it’s resolved soon 🙂

[HeydyF]

Hey @kingailish873, thanks for your reply and I apologize for the delay in answering. Ok, if you have made sure that your phone is compatible, then I will ask you to try the troubleshooting in this help article: Why can't I set up my Fitbit device?  The same to you my friend, @ddp1031. If your Charge 2 is not paired, you will not received notifications, so please try the tips on the help article that I posted. 

@christopr1, thanks for the update! I appreciate you have taken the time to contact our support team. 

Let me know how it goes!