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Charge 2 not pairing

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‎05-01-2019 05:09 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 05:09 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Same issue since 24th ...

Worked perfectly before then unable to sync and stuck after entering the 4 digit code.

 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎05-11-2019 10:16

‎05-11-2019 10:16

@Sk4L A warm welcome to our Community!

 

I will assist you with your Charge 32 not syncing and sorry for the delay in my response. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-12-2019 11:37

In response to AlvaroFitbit

‎05-12-2019 11:37

Hi,

it succeed after receiving and using the fitbit bluetooth dongle + app to sync the tracker with my mac.

Then, it was able to sync again with my smartphone.

Thanks you.

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‎05-13-2019 12:49

In response to Sk4L

‎05-13-2019 12:49

@Sk4L thank you for your update.

 

Happy to hear that your issue was resolved and thank you for letting us know what you did to fix the issue.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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