Charge 2 not recording exercises

[Ngehring89]

Anyone else having issues with their charge2 not recognizing exercises? I contacted customer support to help figure things out and I've done everything I'm supposed to do to reset and such. They know this is an issue and said it's an open case for this model and there isn't anything can can be done at this time. They also don't know when the issue will be fixed, I have to keep an eye out for an update. I'm just venting at this point 😂

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Ngehring89, welcome! It's nice to have you on board!

Let me help you with your Charge 2 not recognizing your activities and thank you for reaching out to our Support team. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Let me know how it goes.

[Ngehring89]

I was running on a treadmill and my hands were moving, its hasn't been picking up some workouts for a couple of months now, at random. I purchased a Fitbit so it detects my workouts automatically, if I wanted to manually add things in, I would have gone with a cheaper brand. As a customer who paid for a specific service, it's not cool to hear that I have to keep my eye out for an update to fix my Fitbit (and others who are having this problem) but I don't even have a date on when this will happen because they don't know. This watch is also not showing text messages or my sleep cycle anymore but I could let those go. Not having the smarttrack feature has turned this expensive watch into something that doesn't even work for what I want anymore, but thanks for the advice.