Other Charge Trackers

Do you have a broken wristband?

See the following to understand your options regarding a broken wristband on your Fitbit tracker: In-warranty customers: Most customers who live in the United States, UK, and Europe can file a claim online. Check your eligibility to file an online ...

#fitbitcheats

Hi .. I just want the community to know that #fitbitcheats ... I bought a fitbit 13 months back. The button stopped working. I have been told that I am not eligible for warranty AND that no repair is possible. I need to buy a new fitbit. I was never ...

Setup and firmware update difficulties with Charge 2

I've been trying to update the software for my fitbit for weeks and it wont work. I've tried everything from restarting the fitbit to turning my phone completely off and on again to restart my bluetooth. It wont pair with bluetooth at all now. I tire...

Frozen Charge 2

So I had left my house with out my Fitbit because I had forgotten to charge it. When I got back 2 hours later I found a strap broken off. Then an hour later another one cut. Still the actual electronic part of it wasn’t found until 2 hours after I go...

Fitbit Charge 2 with Pacemaker Use

So I have been wearing my Charge 2 for a couple of years and now I have friends that tell me that their Doctors have told them to stop wearing their Fitbit because of the pulsing that it gives off. Is there any truth to this. In the meantime, I hav...

Screen stopped working

My screen doesn’t display anything, but still buzzes & is tracking steps. How do I get it fixed?

Resolved! Stairs

My charge 2 does not record stairs climbed. Is there anything I need to do ? I walk up and down 2 flights several times a day both at home and at work.

Charge 2 stuck on greeting

Once again my charge 2 is stuck on the greeting scroll. It can happen any time of the day. Ice gotten rid of as much of the greeting verbiage as I can. I've restarted it when I'm home, but tonight I'm working. This is getting rediculous. Moderato...

Dead Charge 2

This morning my Fitbit died. Sad day! It was working perfectly when I first woke up. It woke me up with the vibrating alarm and I proceeded to turn on my notifications. An hour later, when I tried to see what time it was, it was absolutely dead. It ...

App does not pick up Charge 2

I have been struggling to sync my Charge 2 with my App for a while now. Did a sync to my computer and deleted the phone from the app, but when I try to add it again, the app does not pick up the Charge 2. I have restarted the device, the phone and th...

Charge 2 not getting weekly reports

My Fitbit Alta broke down and my son gave me his charge 2 and now I don't get weekly progress report by email ... Tried going to notifications but it doesn't let me change them ...can anyone help me ? Moderator edit: updated subject for clarity

charge 2 band not catching

This is my second fitbit and the second time I've had issues with the bands. My husband gave my charge 2 as a Christmas present in 2017. The band will not stay attached to the watch base on one end. It does not seem to be 'latching' to the metal sec...

Active challenge limit reached

I don’t know why I bother buying a Fitbit when I can’t start a challenge with my friends. How long before Fitbit fixes the bug “Active challenge limit reached”. I’m really tired of seeing that message

Charge 2 sudden decrease of steps from 10.192 down to 7.550

My Charge 2 was showhing approx. 8.750 steps and I wanted to get ti up to 10.000 steps - so I took a run in my neighbourhood until I felt the buzz on my arm (the display showed the rocket) and the counter showed 10.192 steps. When I returned to home ...

Fitbit Charge 2 will not pair with my computer.

My charge 2 will not pair with my computer. My computer will log on to fitbit site just fine. But, my fitbit will not accept the same password. It keeps telling me that this password is used for another fit bit device. If I change for my watch it...

Adding recent/frequent food

Is there a way to increase the number of entries when adding food in the calorie function? If I add all food and ingredients in a day or 2, I cant go back to 2 or 3 days ago. They are already off the list. Is there a way to change whatever those defa...

Changing wrist fit bit won

I’m trying to change the wrist I wear my fit bit on I assumed this would ‘turn the face round so on off would be on the outside ?

After syncing my Fitbit screen shows calories, screen.

After syncing my Fitbit screen shows calories, not steps. I want my steps on screen. And couldn’t find dashboard anywhere. thanks in advance

Sync issue

My device is paired but wont sync with app. I tried unpairing and removing then redownloading app.

Charge 2 Split screen

My Charge 2 HR screen is split all the way through the middle.There has been no damage and no scratches, I just noticed that it's split a clue of days ago..I see that a lot of other users have experienced this problem but can't see where it's been re...

Fitbit not showing map

My fitbit is not recording exercise correctly as no map...i have restarted it twice but no joy. I was advised when cycling to put on run. Did 12 cyclings miles today it recorded 2 pls help

Resolved! Hydro spin class as an option to manually log it

I was wondering if anyone has any info they can help me with i take part in a hydrospin class at my local pool every sunday because my fitbit isn't waterproof i am unable to wear it during the class so it doesn't get logged as an exercise and it is...

Notification e-mail are turned off and can’t be turned on

I do not receive e-mail messages anymore and in the settings in the notifications i am not able to change this and the only thing i can change there is programs.Now i have not received my weekly update and also if battery is low.

Resolved! How do I get battery warning?

Can any one help the battery warning that tells you when I need to charge my track 2is no longer there can anyone tell if and how I can get I back Moderator edit: updated subject for clarity

Resolved! Inaccurate Distance Reading on Charge 2 Run

Hi everyone, Completely new to FitBits so bear with me as I am no doubt asking a very obvious question... I'm not new to running but new to wearable tech to measure my stats - I've always used mapmyrun and such to see my distances, etc. So I've done ...

Broken band

Where can I buy a new band for my fit bit Mike

Resolved! New update

Good morning, looking for some help please. I've recently updated my App and used it for the first time since, today. I've synced it with my phone but can't see the full details of my workout today and can't see my previous saved sessions. I used to ...

Charge 2 heart rate stopped working

Since going through airport scanner 13th of last month, heart rate has not worked. Also top line of pixels are missing from screen and only basic sleep info is recorded. I've reset Fitbit numerous times without success. The green lights on back of ...

Charge 2 GPS distance is incorrect

While I have always experienced some undercounting of steps by the Fitbit watch, I let it go because I had the option of using the GPS component of the Fitbit phone app to get an accurate measure of distance during runs, walks, or hikes. However, sin...

Device only showing battery symbol

So my charger 2 is stuck showing the battery symbol it was charging and I took it off and I have tried to reset it but it won’t do nothing help please Moderator edit: Subject for clarity

Will Charge 2 sync. with Motorola One phone

I'm not a high tech person but was thinking of changing my phone to Motorola 1. I was wondering if Charge 2 and Motorola One play together.Thanks for looking.

Changing tiles on dashboard

After syncing my Fitbit screen shows calories, not steps. I want my steps on screen. And couldn’t find dashboard anywhere. thanks in advance Moderator edit: Subject for clarity

Resolved! Set an alarm

How do I set an alarm after the new iOS or Fitbit update? The plus sign is gone

Sync to new phone

How do you sync Fitbit to a new phone

One Green light and not keeping a charge Fitbit Charge2

I notice three nights ago that my Charge 2 wasn't tracking my sleep. I thought perhaps I just didn't have the band on correctly. I charge my Fitbit everyday after my run while I am showering. Today it died on my run. I placed it in the charger ...

Ghost using my Fitbit

What is going on? I bought my Charge 2 in June as a replacement after having an older One which I was very happy with.I thought I was happy with my new Fitbit. I am currently recovering from major surgery I had on 7 November, my Fitbit is in a drawer...

Rotate Charge 2 screen orientation?

I'd like to wear it on my left wrist with the adjusting button showing up on the hand side of my wrist as opposed to the elbow side. Problem illustrated in attached photo. I've tried switching both the dominant hand and preferred wrist settings, but ...

Charge 2 isn't tracking sleep stages and steps

My Charge 2 is great, but the one I just bought for my dad seems very off. He's worn it for 2 days and it is only counting a few hundred steps per day and it is not registering any sleep stages. It measures his heart rate and the duration of his slee...

Add hourly steps

After syncing my Fitbit charger2 main screen shows calories hourly step is vanished. How can I add hourly steps from discover section confused TIA

Resolved! Fitbit Charge 2 can't update firmware

For the past three weeks I've been trying to update the firmware on my fitbit Charge 2 to the latest version, but it keeps failing with a generic "Update failed" error. I've tried restarting the fitbit but it didn't make any difference. Any ideas on ...

Screen won’t turn on

It’s been about a year since I wore my fitbit last, and I believe I charged it successfully (2 green lights on the back), but the screen won’t turn on. It’s gathering data, bc when I carry it and walk, the steps show up on my app. Any suggestions??