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Charge 2 won’t hold a charge

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‎07-30-2019 08:34 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-30-2019 08:34 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

My 1 year old Charge 2 won’t hold a charge. I can charge it to full but after about an hour it drains to zero. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎07-31-2019 10:18 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

‎07-31-2019 10:18 - last edited on ‎03-20-2025 10:54 by Fitbit Moderator

@AuburnBoy, welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not holding a charge. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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