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Charge 2 with exclamation point

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‎07-28-2019 04:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-28-2019 04:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Hi! I am new to this device. I am currently setting up my device and sadly my phone is not compatible with it. I decided to pair my laptop instead. Unfortunately, my charge 2 does not pair with my laptop because it has an exclamation point on screen. I tried restarting but it kept on having the same screen which is an exclamation point. Please help. Thanks

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‎07-29-2019 12:08 - last edited on ‎03-21-2025 08:16 by Fitbit Moderator

‎07-29-2019 12:08 - last edited on ‎03-21-2025 08:16 by Fitbit Moderator

@CachuTekla, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 showing an exclamation mark. It could be that the battery is completely drained. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. After this retry the setup process.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-03-2019 00:11

In response to AlvaroFitbit

‎08-03-2019 00:11

I just charged it but it seems there is really a problem with the device. The ! kept on showing on screen. But I could track my steps using my samsung J8. Isnt it compatible? Help!received_474251536732494.jpeg

 

received_450697149106228.jpeg

 

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