help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not recording info

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2020 04:18 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-11-2020 04:18 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

My Fitbit syncs but then doesn’t record any data or change time. Deleted and re installed a couple if times nothing helps. Any ideas most welcome. 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎01-12-2020 07:41 - last edited on ‎01-21-2025 08:58 by Fitbit Moderator

‎01-12-2020 07:41 - last edited on ‎01-21-2025 08:58 by Fitbit Moderator

@Eveandrews Welcome to the Fitbit Community! I hope you're doing well! 

Let me help you with your Charge 2 not recording your data and thank you for troubleshooting this issue. Do you see any data on the tracker itself (steps, distance, heart rate)? I suggest you restart your tracker by following these instructions. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-12-2020 08:00

In response to AlvaroFitbit

‎01-12-2020 08:00

Hi thanks for your help. Restarted my Fitbit - charge 2 - got the logo and it vibrated I get headings up ie bpm, steps and stair logos but no numbers to each. Also when I press the button the logos move very slowly to the right. I get no change when I double tap the screen. Anymore help you can give would be wonderful as my daughter gave the watch to me as a pressie. Many thanks. 

Best Answer
0 Votes

‎09-15-2020 10:43

In response to Eveandrews

‎09-15-2020 10:43

Hi, I had a similar problem and I had to delete my Charge2 from my Bluetooth profile on my device (cell phone) and repair Charge2 to my device (cell phone). I had to do it more than 1 time. You may have to do it several times before it resets properly. My issue was the calls that were coming in were not the same as on my phone and it was to the point where I couldn't trust what the watch was saying.

Best Answer
0 Votes