Charge 2 not recording steps

[moejoe75]

For two days in a row, my fitbit does not register any steps.

Moderator edit: updated subject for clarity

[Delta-flyer]

No problem. 

My fitbit has been giving me fits too, as you may see from my posts. But it’s stable now, it’s working OK now.

When I do heavy exercise, I wear it half way up my arm pretty tight to register heart rate correctly. I also keep my fore-arm horizontal and swing it when I walk and that records steps accurately.

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@moejoe75 wrote:

I have problems with family and business that hit me all at once, If You felt slighted, it was not my intention. I am sorry for any misunderstandings. 

Richard

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[moejoe75]

I can't keep the dashboard icon or anything that gets me to the dashboard.

[Robert-75]

Place it on the charger and then once it’s connected correctly, hold the side button down until it shows the startup diamond and code at the bottom. 

I have to do this almost daily because mine quits tracking all the time. Ridiculous!!

[MaryTriller]

Thanks, that was the fix and I am off. It has only happened the once but I will keep it in mind if it ever happens again!

Sent from Mail for Windows 10

[Veronicajg]

Thanks for that!!!🙂

[AlvaroFitbit]

@Veronicajg @Cswootton @Delta-flyer @moejoe75 @Robert-75 @MaryTriller 

I will gladly assist you with this and sorry for the late reply.

@Cswootton are you still having issues with your tracker?

@moejoe75 could you elaborate on the issue you are having? Maybe add pictures or screenshots?

@MaryTriller @Veronicajg happy to hear that @Robert-75 instructions helped you resolve the issue.

I look forward to your reply.