Charge 2 not responding

[virg1978]

Did not use watch for few days , fell out off Battery so pluggen it in for a night but since then I can not start it , did syncronisation with phone but could not find my watch ???? 

What happened please help 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @virg1978 thanks for bringing this to my attention, I'm happy to give you a hand with this and a warm welcome to our Community Forums.

Seems odd that your Charge 2 is not responding anymore. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and take in consideration the tips and troubleshooting steps that are specified there and then let me know how it goes. 

I'll be here if you need anything else. 

[AlvaroFitbit]

@virg1978 Welcome! Thanks for being part of our Community! 

Let me help you with your unresponsive Charge 2. Try restarting your device by following these instructions. You could also try these charging tips if the issue is that it isn't charging.

Let me know how it goes.

[virg1978]

Thanx you Guys for the help but it’s not working

I charged it again last night , still not functioning .

I put Some pin in that little hole on the back , does nothing .

My watch is not even a Year old pfff

And of course I lost my warranty

Kind regards

Virginie from Belgium

[RicardoFitbit]

You're welcome @virg1978, thanks for your reply and update.

I'd like to appreciate your effort and patience troubleshooting your Charge 2 with the information that was previously provided. I'd like to let you know that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, I recommend you to keep an eye to your email inbox for their contact. they'll be in touch with you soon. For any inquiry related to our warranty policies, please check them here. 

In the meantime they contact you, let me know if you have any additional questions.