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Charge 2 not showing full screen

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‎08-02-2020 11:41 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎08-02-2020 11:41 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

  • IMG_20200802_193222.jpg

     

    My fitbit has been fine  then gradually through the day the display screen has been getting smaller so cutting off some of the date and my step count  and the date?  Over half a battery charge?

 

Moderator Edit: Clarified subject

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‎08-06-2020 08:52 - last edited on ‎11-15-2024 07:15 by Fitbit Moderator

‎08-06-2020 08:52 - last edited on ‎11-15-2024 07:15 by Fitbit Moderator

@Kezza74 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 screen not working as it should. I noticed that you already have a ticket with our Support team so keep working with them to find a solution to this issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-06-2020 09:06

In response to AlvaroFitbit

‎08-06-2020 09:06

Thank you for your email. My new Fitbit is on the way but I entered my
email wrongly . It has been amended but I can't track the order so hope it
turns up soon lost without by tracker

X
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‎08-12-2020 10:51 - last edited on ‎11-15-2024 07:15 by Fitbit Moderator

In response to Kezza74

‎08-12-2020 10:51 - last edited on ‎11-15-2024 07:15 by Fitbit Moderator

@Kezza74 thank you for the update. 

Really happy to hear that you are awaiting your new device! Don't worry about the email address. If you wish to get the details you can reach out to our Support team and ask them about the shipping information and explain them about the email being entered incorrectly. I am sure they will be more than happy to help you.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2020 12:10

In response to AlvaroFitbit

‎08-12-2020 12:10

All sorted Fitbit arrives just getting used to new settings thank you x
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