Charge 2 not syncing and notifications not working correctly

[Kreich07]

I've had my fitbit for 2/3yrs & I LOVED it. Since a few months ago its starting to irritate me. 

FIRST was the fact that I would get a call & by the time my fitbit went off I had already missed the call. Not a huge deal but annoying

SECOND is now it won't give me even partial messages when I have notification on for sender & message... I only get sender. Again not a huge deal but I really liked that option without paying for a new smartwatch.

THIRD and the absolutely MOST irritating is the fact I'm having to go thru the set up process every other day/EVERY day to even get it to sync!! 

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Kreich07 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Charge 2 not syncing correctly and its notifications not working as they should. The messages issue is being investigated by the team so hopefully they will have a fix soon. Regarding the other two issues, lets try refreshing the link between your phone and your tracker. Which phone are you using? Is it compatible? You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Kreich07]

I have an LG Stylo 4 with an iOS of 8.1 I think. I also do the whole restart thing every time... If I'm lucky I only have to do it once a week but sometimes it's like 3 out of 5 days or so...

[KathyKi]

I am having the same issues with my Charge 2.  It is so frustrating when an "update" leaves me with less features than I  had prior to the update.