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Charge 2 not syncing - displays wrong time and date

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‎01-14-2020 04:53 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-14-2020 04:53 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Hello ,

does anyone know how to get my Fitbit to display correct date and time . It won’t sync properly . My app online says it has synced but it still  displays,the wrong time and date . I have tried restarting my android phone , redownloading the app, and also restarting my Fitbit completely. I even tried setting my Fitbit to another time zone but it doesn’t change at all. I did notice on my phone app it  doesn’t seem like it can find the Fitbit . Any tips ?

 

 

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‎01-15-2020 11:27 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

‎01-15-2020 11:27 - last edited on ‎01-21-2025 08:16 by Fitbit Moderator

@CatsandSunshine Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not showing the correct time. Which phone are you using? Is it compatible? You can try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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