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Charge 2 not syncing with Android 9

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‎07-23-2019 08:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

‎07-23-2019 08:36 - last edited on ‎09-08-2020 14:11 by Fitbit Moderator

Thank you but my problem is that Fitbit did an upgrade which does not work with Android 9 pie. Please let me know when Fitbit have resolved this issue so I can use my Fitbit again.

 

 

Moderator edit: updated subject for clarity

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‎07-23-2019 10:09

‎07-23-2019 10:09

@Tiggerc1 thank you for your update. The Charge 2 firmware isn't dependent on your phone's OS so it should work regardless of this. If your mean that your tracker isn't syncing with your phone then this is an issue that is being investigated by the team. You can check this thread for updates regarding this specific issue.

 

I also moved your post to its own thread as it wasn't related to the issue being discussed there.

 

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 18:08

In response to AlvaroFitbit

‎07-23-2019 18:08

Why was I told this by the Fitbit team then ? Was told Android 9 pie was causing problems with sync. 

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‎05-25-2021 05:50

‎05-25-2021 05:50

Problem resolved by switching off other communications types ( Huawei Beam and share in my case)

 

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