Charge 2 not syncing with Android phone

[Carebearr35]

My tracker will not sync since yesterday? What do I need to do to fix this?

Moderator edit: updated subject for clarity

[Bduhbya]

I reached out to support and they suggested a factory reset. After the
reset mine has synced correctly so far.

To reset, hold the button down until the fitbit restarts (~10 seconds).
Let go of the button until you see the logo. Then hold the button again
for approximately 2 seconds and it should factory reset. You will loose
data since the last sync and need to set it up again, but it may sync again.

Regards,

Brent

[SunsetRunner]

I've tried this and it doesn't work on a Charge 2.

After a bit of digging, I came across this:

There is no factory reset

Now I'm really confused.

[Bduhbya]

Interesting. I have a versa 2 so not sure about the charge 2. Sorry to
hear that doesn't look like a viable path for that device. Did you mail
that support? I don't recall the mail address but it should be on the fit
bit website.

[Ltink24]

Easiest fix is to restart your fitbit AND restart your phone.

[SunsetRunner]

It doesn't work.

My old phone worked fine with my Charge 2, but now it won't. I even did a hard (factory) reset and they still won't talk to each other.

[ElleMcC]

I use this for my insurance.  My insurance pays me for tracking my steps.  Daily, I need to restart my phone and my FitBit multiple times to get it to sync.  It's almost not worth the $3/day from the insurance to deal with this frustration.  When I contacted FitBit support, they insisted my phone wasn't supported, even though it's clearly on the list. My Garmin works fine (but unfortunately, doesn't work with my insurance).  It's a much better product.  It's clear to me that FitBit has absolutely no intention of fixing this problem as it has been persisting for months (there are hundreds of posts documenting this problem) and are more interested in blaming the users for the issue.  Fortunately, I got this for free from my insurance.  I'll stick with my Garmin for my personal device though. At least with Garmin, when there's a problem, there's a fix within a week or two.

[Beebusy]

I have the same problem since saturday. I followed the instructions EXACTLY as listed.

It still doesn't sync.

The Charge 2 was syncing with my new Moto G8 Plus sucessfully for about 3 months but now it doesn't work anymore? I dont understand how that can happen...

Please help, I am seriously rethinking purchasing anything again from Fitbit if the devices stop working exactly 2 years after purchase.... I dont want to buy a new one every couple months! All I want is reliability and longgevity.

[Lager1983]

I'm having this issue too feel like it's a waste of money 

[WWY]

Got my Charge 2 to sync with my Samsung S10 again with the following steps.

Hope this helps fellow users with cases that doesn't work with earlier advices so far.

[Not sure if skipping steps 1 to 5 matters.]

1. Reinstall Fitbit App on phone.

2. Restart (not Factory Reset) Charge 2. 

3. Remove Charge2 from account in Fitbit App.

4. Try to add Charge2 in Fitbit App as new Device. It finds Charge2 but fail to connect.

5. Switch off and then on Bluetooth on phone.

[Think the following steps did the trick.]

6. Go into phone's Bluetooth panel and "connect" to Charge2 as a Bluetooth device.

7. Try to add Charge2 in Fitbit App as new Device a 2nd time. It FAILS to find Charge2 and asks if you have switch Charge2 on.

8. Go into phone's Bluetooth panel and remove Charge2 as a connected Bluetooth device. 

9. Try to add Charge2 in Fitbit App as new Device a 3rd time. It triggers Charge2 to generate a 4 digit pairing code - which you enter into Fitbit App on phone.

10. It takes a while to connect and pair - be patient. Fitbit App will then go into screens for newly added devices.

And you would have revived your Charge2 (as it did for me).

I did not lose any of my recent step-counts as I did not do a factory reset.

Good Luck!

[LeanneWilkinsZA]

I found this video helped and got my phone and watch to connect and sync

https://www.youtube.com/watch?v=a91CDZh3LlQ

May help some people

[SunsetRunner]

Thanks for the link. Unfortunately I can't do stage 3 as my version of Android doesn't have those options. Having said that, it now seems to be working ok. I've re-installed the app and done steps 1 & 2 in the video, and something seems to have sorted it 😊

[Deepraj]

None of this worked for me.

[Ellen-D1661]

I was having the same problem getting my charge 2 to connect to my Moto g10. I had it connected to an iPhone before and it worked fine. Then I realized that it was still connected to my old iPhone. I disconnected it from my iPhone and then it synced fine. Hope this helps.☺️