help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing with account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2020 15:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-06-2020 15:04 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hi, my fitbit has been on its last legs for a couple of weeks.  I have a replacement, just haven't had a chance to set it up.  Today none of my steps have synced.  I have rebooted my phone, the fitbit, and still it can't be "found".

 

I have taken a picture of the screen with the step count. I am on my way to winning a workweek hustle, but need these 18k steps from today!

 

Any ideas?

Thanks in advance!

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-17-2020 11:39

‎05-17-2020 11:39

@SunsetRunner Thanks for joining us! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes