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Charge 2 not syncing with iPhone 6S

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‎06-12-2019 11:31 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-12-2019 11:31 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I'm trying to connect a new Charge 2 with my Apple I-Phone 6s (software version 12.3.1).  The connecting icon has been spinning for over 25 minutes and nothing has happened.  What should I do differently.    Thanks.

 

 

Moderator edit: updated subject for clarity

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‎06-13-2019 07:59

‎06-13-2019 07:59

@judyafive Welcome! It's good that the community is growing! 

 

Let me help you with your Charge 2 not connecting to your phone. Let's start by clearing the bluetooth connection by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • You can find additional suggestions here. 
  • If you are trying to setup the device then you can check this article.

Let me know how it goes.

Alvaro | Community Moderator

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