help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dead Fitbit Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2019 22:33 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-12-2019 22:33 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

So, I awoke yesterday morning to a dead Fitbit. The screen was black and the green light no longer on at all. I had *just* charged it the day before so I know it wasn't dead. I checked the forums here today for a solution and tried resetting it but it doesn't do anything - the screen remains black and no green light turns on nor does it vibrate at all. I've had it about a year and a half. What else can I do? Please help!

- Heidi

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-13-2019 10:02

‎06-13-2019 10:02

@mightyanteater Welcome! Thanks for being part of our Community!

 

Let me help you with your unresponsive Charge 2. It could be that the battery got drained quickly and now it is discharged. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎06-13-2019 22:10

In response to AlvaroFitbit

‎06-13-2019 22:10

I did not mean to accept your response as a solution 😞 it still won't turn on!!!

Best Answer
0 Votes