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Charge 2 not syncing with iPhone

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‎08-23-2020 06:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-23-2020 06:47 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My charge 2 stopped communicating with my iPhone by Bluetooth I have rebooted phone & it recognises other items by Bluetooth but can’t find my Fitbit. It has been working fine for 2 years. Any ideas please?

 

 

Moderator Edit: Clarified subject

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‎08-25-2020 12:19 - last edited on ‎06-21-2025 07:11 by Fitbit Moderator

‎08-25-2020 12:19 - last edited on ‎06-21-2025 07:11 by Fitbit Moderator

@DavidMuldree Thanks for being part of our Community! 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app. 
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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‎08-25-2020 13:41

In response to AlvaroFitbit

‎08-25-2020 13:41

I have the same issue but with my Android. Would not sync for the past few days. Turned off Bluetooth then back on. Unpaired and repaired. Now I removed it from the app and cannot reconnect it. It cant find the Fitbit. I don't have any other device, no apps or anything messing up. Nothing. 

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