Charge 2 not syncing

[DiamondDi]

My Charge 2 HR has not synced since 30th January. I have looked through the options for this and just see that other people have complained of the same problem. What do I do to fix this please, or do I purchase a totally different tracker?

[SteveH]

There doesn't seem to be a permanent fix and they will probably continue to happen from time to time (I tend to get a handful of issues each year).

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

NB The Charge 2 only has enough memory to store detailed data for up to 7 days between syncs. After that it starts to hold data at a summary level for up to a month. So, once you get your syncing issue sorted I'm afraid you'll find you have lost some data.

[Bugsy82]

I am having the same problem.  Here's what I did:

Trying syncing with mobile phone - couldn't find tracker.

Trying syncing with laptop - could find tracker

Removed tracker from app, tried to reinstall tracker, neither device is seeing the tracker.

Now what?