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Charge 2 not syncing

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‎06-30-2019 12:05 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-30-2019 12:05 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

I cannot sync my Fitbit with my phone or iPad. I did have it synced before

 

 

Moderator edit: updated subject for clarity

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‎07-01-2019 07:55 - last edited on ‎03-21-2025 10:32 by Fitbit Moderator

‎07-01-2019 07:55 - last edited on ‎03-21-2025 10:32 by Fitbit Moderator

@Rooster54 Welcome! It's great to see you around! 

Let me help you syncing your Charge 2. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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