help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-16-2020 02:34 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-16-2020 02:34 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Device not syncing not found tried uninstalling 

 

 

Moderator edit: Subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-16-2020 15:06

‎03-16-2020 15:06

The First thing you do not want to do with a non syncing device is to remove it from your account. 

I'm not sure what you uninstalled, nor what phone you have. 

Best Answer
0 Votes

‎03-17-2020 15:59 - edited ‎03-17-2020 15:59

In response to Rich_Laue

‎03-17-2020 15:59 - edited ‎03-17-2020 15:59

Hello @SunsetRunner, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Rich_Laue Your support is appreciated.

 

Keep me posted, I'll be around if you need anything else.

Best Answer